![]() Any system should be linked to quickly provide key information to local police, paramedics, EMTs and other certified first responders. All staff should be empowered to pursue appropriate responders during medical, criminal or fire emergencies. Protecting hotel staff is not simply equipping them to call for help when encountering a disorderly guest. Safety solutions that function independently of existing wireless infrastructure ensure maximum reliability and coverage. In order to best protect staff, a solution must secure every square foot of the property without any dead zones. This creates a liability for all hotel operators. Additionally, a simple power outage could cause WiFi and cellular networks to fail. This lack of requirement opens a loophole for hotels to utilize unreliable cellular and WiFi networks that leave staff vulnerable in areas such as stairwells, elevators and basements, where those networks don’t function. ![]() Staff Need to Be Safe EverywhereĬurrent “panic button” ordinances don’t require 100% coverage, which means panic button systems are not required to work in all areas of the hotel. Alert devices should be assigned to specific users, identifying them automatically when they request help. For a housekeeper in duress, relaying even simple information such as name and location verbally can be difficult. Additionally, the network must be able to accurately identify the person calling for help. Technology can automate the rapid sharing of information critical to responders and everyone affected. Indoor Positioning Solutions that can relay the exact floor and room where an incident has occurred are imperative for responders to be able to react quickly and effectively. Furthermore, GPS systems are unable to identify the exact floor of an incident in a multilevel building. Many hotels are currently implementing Global Positioning System (GPS) solutions to track emergencies, but while GPS solutions can relay somewhat accurate information for outdoor scenarios, they are unreliable as an indoor solution where obstructions (i.e. Management must be equipped to direct help where it is needed-easily and immediately. Responders risk losing valuable time and disrupting innocent guests by knocking at the wrong room, creating a bad or dangerous guest experience. Housekeepers entering hotel rooms can be easily trapped behind a locked door. When installing a system to protect staff, room-level accuracy is not optional it is a necessity. Identifying Exact Location and Person is Critical One-touch activation by clicking a single button on a body-worn device is the simplest and fastest way to call for assistance. Some ordinances such as the one passed in Chicago plainly state panic buttons must be worn on the body and be “quickly and easily activated.” However, other ordinances-such as the one in Miami-state hoteliers must provide a “safety button or notification device” without more detail.Īn alert system should require very few steps for any staff member to request help because, in a frightening situation, gross motor skills are challenged. No matter where an incident takes place, housekeepers and other staff need the means to act effectively, quickly, and discreetly-without compromising either safety or guest experience. Solutions Must Be Discreet and AccessibleĪll staff deserve to feel safe at work. Hoteliers should consider the following guidelines when choosing an emergency response system to protect staff. The most effective emergency response solutions are simple to use provide fast and accurate information and communicate critical information to both internal and external responders. ![]() Some solutions fail to protect staff during an emergency, and it is the expectation, and now the responsibility, of hotel management to install a solution with the purpose of protecting staff members employed at their properties. But, do these well-intentioned laws truly protect hotel staff, or are they placebos that just “check the box?” Miami Beach requires hotels to arm staff with a panic device as well. Currently, local ordinances in states such as Washington, New Jersey, Illinois, and parts of California mandate hotels to provide wearable/portable panic buttons to their employees at no cost. In response, governments and hotel chains are requiring safety solutions for hospitality workers. A similar study in Chicago found “58% of hotel workers and 77% of casino workers surveyed had been sexually harassed by a guest.” According to one study, 89% of workers in the hospitality industry experienced one or more incidents of sexual harassment in their working life. The safety and security of hotel workers have been put in the national spotlight recently with the publication of alarming studies highlighting the disproportionate amount of on-the-job incidents of sexual harassment and assault faced by hospitality workers.
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